bating app does not charge any fees for standard withdrawals. However, payment gateways (bKash, Nagad, Rocket) may apply their own transaction charges — typically between 1.5% and 1.85% — deducted directly by the gateway.
Withdrawal limits:
— Minimum withdrawal: ৳500
— Daily Maximum: ৳1,00,000
— Monthly maximum: ৳5,00,000
— maximum per single request: ৳50,000
Processing Time:
— bKash/Nagad/Rocket: 5–15 Minutes
— Bank transfer: 1–2 business days
Keep in Mind: To withdraw from a bonus, you must first meet the wagering requirements. Unverified KYC can hold up large withdrawals — uploading your National ID in advance will prevent this issue.
What wagering means:
Wagering refers to the total bet amount required before you can withdraw a bonus. "5× wagering" means the bonus amount × 5.
Example:
Deposit ৳10,000, get a ৳10,000 bonus. A 5× wagering requirement means you need to place ৳10,000 × 5 = ৳50,000 in bets. Once your total bets reach ৳50,000, the bonus funds become withdrawable.
Which bets count:
— Sports Betting: Generally counts 100%, but bets placed at odds below 1.5 do not contribute to the wagering requirement.
— Slots: counted at 100%.
— Live Casino (Roulette, Baccarat): counted at 10–20%.
Where to check your wagering progress:
Log in → "My Bonuses" → a progress bar will appear next to your active bonus. For example: "৳22,500 / ৳50,000" means you still need to wager ৳27,500.
Validity: The wagering requirement for a welcome bonus typically must be completed within 7 days. Any unfulfilled bonus amount is forfeited once the period expires.
If cancelled before the match starts:
Your full stake is refunded — credited to your wallet instantly.
Rain Rules in Cricket:
— If cancelled before the innings is completed: bet is voided (funds returned).
— If the result is determined by the D/L method: the bet is settled according to that result.
— If at least 5 overs (T20) or 20 overs (ODI) have been played, the result is settled under D/L method.
For live bets:
— If a match is suspended after a live bet is placed and insufficient overs have been bowled, the bet is voided.
— If a specific event bet (e.g., "next wicket") is not completed, your stake is refunded.
Super Over / Tie Breaker:
If a match is decided in a Super Over, that result is considered final.
Refunded amounts are usually credited to your wallet within 24 hours. If there's a delay, contact Live Chat with your bet reference number.
Step 1: Log in and click "Withdrawal" next to your balance at the top, or select "Cash Out" from the menu.
Step 2: Select your payment method — bKash, Nagad, or Rocket. Enter your bKash number (the number you want the funds sent to).
Step 3: Enter the amount (minimum ৳500, maximum ৳50,000 per request).
Step 4: Review your details on the confirmation page and click "Confirm". An OTP verification may be required.
Processing Time:
— bKash/Nagad/Rocket: usually 5 to 15 minutes।
— During peak hours (11 PM – 2 AM), maximum 30 minutes may be required.
— Bank transfer: 1–2 business days।
If Your Withdrawal Gets Stuck:
If it takes more than 30 minutes, contact Live Chat with your transaction ID. If your KYC verification is incomplete, please complete that first.
Important: Use the same bKash number for withdrawals as you did for your deposit — this makes the security verification process smoother.
How to view your betting history:
Log in → Profile icon → "My Account" → "Betting History"
What You'll Find Here:
— Date and time of the bet
— Match or game name
— Bet amount and odds
— Potential winnings
— Result (Win / Loss / Pending / Void)
How to view your transaction history:
Log in → "My Account" → "Transaction History" or "Wallet History"
Here you'll find:
— Date, amount, and status of all deposits and withdrawals
— Record of bonuses added and deducted
— Transaction reference number
Filter Options:
Records can be filtered by date range, game type, or status. You can also search by reference number to locate a specific bet or transaction.
If you notice any discrepancies in your records, contact support with a screenshot.
Steps to Enable:
1. Log in → click the profile icon at the top right.
2. select "Security Settings".
3. Find the "Two-Factor Authentication" option and enable it.
4. Choose whether to receive your OTP via mobile number or email, then verify using your preferred option.
5. Enter the confirmation OTP — 2FA is now active.
From that point on:
Each time you log in, after entering your password, an OTP will be sent to your mobile. You'll only be granted access once you enter it. If you choose to remember a trusted device, you won't need the OTP every time.
Recognized devices:
If you select "Mark this device as trusted", future logins from that device won't require an OTP — only new devices will.
To disable 2FA:
You can disable it from the same settings — though keeping it on is strongly recommended for your security.
Steps to reset your password:
1. Go to the login page. Below the form, "Forgot your password?" Click the link.
2. Enter the mobile number or email address you used during registration.
3. A 6-digit OTP will be sent to that number or email — usually within 30 seconds.
4. Verify your identity with the OTP. The OTP is valid for 5 minutes.
5. Create a new password — at least 8 characters, combining uppercase and lowercase letters, numbers, and at least one special character.
6. Confirmed — your password has been changed. Log in with your new password.
If you don't receive the OTP:
— Check your spam folder (for email OTPs).
— Wait 1 minute, then click "Resend".
— Make sure your number or email address is correct.
No access to your mobile number or email:
Contact support via Live Chat. Once your identity is verified using your National ID, the support team will help recover your account — typically within 24 hours.